Shipping Policy

Effective Date: 9 April 2025
Business Name: Oxstore LTD
Operated by: TIMOTHY THOMAS GODDARD
Support Email: contact@oxstore.shop
Business Address: 82 Sidford High St, Sidmouth, United Kingdom, EX10 8EG

At Oxstore LTD, we are committed to delivering your home and garden essentials quickly, safely, and efficiently — exclusively within the United Kingdom.

📍 UK-Only Shipping

We currently only accept and fulfill orders within the United Kingdom. We do not offer international shipping at this time.

📦 Processing Time

  • Orders are typically processed within 1–2 working days.

  • Orders placed after 2 PM or on weekends/holidays will be processed the next working day.

  • You will receive a confirmation email once your order has been dispatched.

🚛 Delivery Options & Timeframes

We offer the following delivery services across the UK:

Shipping Method Estimated Delivery Time Cost
Standard Delivery 2–4 working days £3.99 (Free on orders over £50)
Express Delivery 1–2 working days £6.99
Large/Bulky Items 3–7 working days Calculated at checkout

Delivery times may vary depending on your location and during peak periods.

📍 Delivery Areas

We deliver to all mainland UK addresses.
Please note: Some remote or offshore locations (e.g., Highlands, Northern Ireland, Channel Islands) may experience longer delivery times or limited services.

📬 Missed or Failed Deliveries

  • If no one is available to receive the delivery, our courier may attempt redelivery or leave a calling card.

  • It is your responsibility to ensure accurate delivery details are provided at checkout.

🔍 Tracking Your Order

Once your order is dispatched, you will receive an email with tracking information (where applicable) so you can follow its journey.

💥 Damaged or Lost Parcels

If your parcel is delayed, lost, or arrives damaged:

  • Contact us at contact@oxstore.shop within 48 hours of delivery (or expected delivery date).

  • Please include your order number and any relevant photos (if damaged).

We’ll work with you to resolve the issue quickly.

🛑 Shipping Restrictions

We do not ship:

  • Outside of the UK

  • To PO Boxes or military addresses

  • To freight forwarding services

❓ Need Help?

If you have any questions about shipping or your order, feel free to contact our customer support team:

📧 Email: contact@oxstore.shop
🏢 Address: 82 Sidford High St, Sidmouth, United Kingdom, EX10 8EG